Shipping Policy

Thank you for shopping with Elorey. We are committed to providing reliable, secure, and timely shipping for every order. Please review our Shipping Policy below to understand how we process and deliver your purchases.

Business Information

Business Name: Elorey

Email: support@elorey.store

Phone: +61 413 649 702

Business Address: Palmers Island, Palmers Island, NSW 2463, Australia

Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (MST)

Order Processing

All orders are processed after payment has been successfully confirmed.

  • Processing Time: 1–3 business days

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Orders placed on weekends or holidays will begin processing on the next business day.

During busy seasons, promotional events, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times vary depending on your location.

Australia

  • Estimated Delivery: 5–10 business days

International Orders

  • Estimated Delivery: 7–20 business days

Please note that delivery estimates are not guaranteed and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated during checkout based on factors including:

  • Delivery location

  • Package weight

  • Shipping method selected

Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Your tracking number

  • Shipping carrier information

  • Tracking link (when available)

Please allow up to 48 hours for tracking information to become active after shipment.

Shipping Address

Customers are responsible for providing accurate shipping information.

Please carefully review your shipping address before placing your order.

Elorey is not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided by customers.

If you notice an error, contact us immediately at support@elorey.store. While we will do our best to assist, address changes cannot be guaranteed once an order has entered processing.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Severe weather

  • Customs inspections

  • High shipping volumes

  • Carrier operational delays

  • Public holidays

  • Natural disasters

We appreciate your patience in these situations.

International Shipping

We proudly ship to many countries worldwide.

International customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • VAT or GST

  • Brokerage fees

  • Government charges

These fees are determined by your country's customs authority and are not included in your purchase price unless otherwise stated.

Customs Clearance

International shipments may be subject to customs inspections.

Customs processing times vary by country and may extend delivery times beyond our estimated shipping window.

Unfortunately, Elorey cannot control customs processing times.

Lost Packages

If your tracking information indicates your package has not arrived within a reasonable timeframe, please contact us.

We will work with the shipping carrier to investigate the shipment and assist in resolving the issue as quickly as possible.

Damaged Packages

If your package arrives damaged:

  • Take photographs of the package and the damaged item(s).

  • Contact us within 48 hours of delivery.

  • Include your order number and photos when contacting our support team.

We will review your claim and work toward an appropriate resolution.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us within 7 days of receiving your shipment.

Please include:

  • Your order number

  • Photos (if applicable)

  • A description of the issue

We will investigate and resolve the matter promptly.

Delivery Attempts

If a delivery cannot be completed due to customer unavailability or an incorrect address, the shipping carrier may:

  • Attempt redelivery

  • Hold the package for pickup

  • Return the package to us

Additional shipping charges may apply for reshipping returned packages.

Shipping Restrictions

Certain products may be unavailable for shipment to specific countries or regions due to legal or carrier restrictions.

If we are unable to fulfill your order, we will notify you and issue a refund if applicable.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Business Name: Elorey

Email: support@elorey.store

Phone: +61 413 649 702

Address: Palmers Island, Palmers Island, NSW 2463, Australia

Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (MST)

We appreciate your trust in Elorey and are committed to delivering your order safely and efficiently.