(FAQ)

Frequently Asked Questions

Welcome to the Elorey FAQ page. Below are answers to some of our most commonly asked questions. If you need further assistance, feel free to contact our customer support team.

1. What products do you sell?

Elorey specializes in stylish, high-quality bracelets and earrings designed for everyday wear, special occasions, and thoughtful gifting.

2. How do I place an order?

Simply browse our collections, choose your favorite item, select any available options, add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

3. What payment methods do you accept?

We accept secure payment methods available during checkout, including major credit and debit cards and other trusted payment options supported by our store.

4. How long does shipping take?

Australia: 5–10 business days
International Orders: 7–20 business days

Delivery times may vary depending on your location, customs processing, or shipping carrier delays.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking number and tracking information.

6. Can I change or cancel my order?

Yes, you may request changes or cancellations before your order has been processed or shipped. Once shipped, orders cannot be canceled.

Please contact us as soon as possible for assistance.

7. What is your return policy?

We accept returns within 30 days of delivery for eligible items that are unused, unworn, and in their original condition with all original packaging and tags.

Please review our Return & Refund Policy for complete details.

8. When will I receive my refund?

After your returned item has been received and inspected, approved refunds are generally processed within 5–10 business days to your original payment method.

9. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

Your order number
A description of the issue
Clear photos of the item and packaging

Our support team will help resolve the issue promptly.

10. Do you ship internationally?

Yes. Elorey proudly ships to many countries worldwide.

Please note that international customers may be responsible for customs duties, taxes, or import fees required by their country.

11. Are your products suitable for gifting?

Absolutely! Our bracelets and earrings make wonderful gifts for birthdays, anniversaries, holidays, weddings, graduations, and many other special occasions.