Privacy Policy

Welcome to Elorey. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit or make a purchase from our website. By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Business Information

Business Name: Elorey
Email: support@elorey.store
Phone: +61 413 649 702
Business Address: Palmers Island, Palmers Island, NSW 2463, Australia

2. Information We Collect

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect the following information:

Personal Information

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment Information (processed securely through third-party payment providers)
Purchase History

Device Information

We automatically collect certain information, including:

IP Address
Browser Type
Device Type
Operating System
Time Zone
Cookies
Pages Visited
Referral Sources
Website Usage Data

3. How We Use Your Information

Your information helps us:

Process and fulfill your orders
Deliver products to your address
Provide customer support
Send order confirmations and shipping updates
Respond to inquiries
Improve our website and customer experience
Prevent fraud and unauthorized transactions
Analyze website performance
Send promotional emails (only if you have opted in)
Comply with legal obligations

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember your preferences
Keep items in your shopping cart
Improve website performance
Analyze visitor behavior
Personalize your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

5. Payment Security

We do not store your complete credit or debit card information.

Payments are processed securely through trusted third-party payment providers that use industry-standard encryption and security measures.

6. Order Information

When you place an order, we collect information necessary to:

Process your payment
Prepare your order
Ship your products
Provide tracking information
Handle returns or refunds
Verify transactions for fraud prevention

7. Marketing Communications

With your permission, we may send:

Promotional offers
Product updates
Newsletters
Special discounts
Seasonal promotions

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

8. Sharing Your Information

We value your privacy.

We do not sell, rent, or trade your personal information.

However, we may share information with trusted service providers that help operate our business, including:

Payment processors
Shipping companies
Website hosting providers
Marketing service providers
Analytics providers
Fraud prevention services

These partners only receive information necessary to perform their services.

9. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

10. Data Retention

We retain your personal information only as long as necessary to:

Complete transactions
Fulfill legal obligations
Resolve disputes
Enforce our agreements
Improve customer service

When no longer required, your information is securely deleted or anonymized where appropriate.

11. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict or object to certain processing
Withdraw consent where applicable
Request a copy of your information in a portable format

To exercise these rights, please contact us using the information below.

12. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

13. Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

14. International Data Transfers

Because our services may involve providers located in different countries, your personal information may be transferred to and processed outside your country of residence. We take reasonable steps to ensure such transfers are handled securely and in accordance with applicable privacy laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with a revised Effective Date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.