Payment Policy

Thank you for shopping with Elorey. We are committed to providing a safe, secure, and convenient payment experience. Please read our Payment Policy to understand how payments are processed when placing an order on our website.

Business Information

Business Name: Elorey

Email: support@elorey.store

Phone: +61 413 649 702

Business Address:
Palmers Island, Palmers Island, NSW 2463, Australia

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (MST)

Accepted Payment Methods

We accept secure payment methods available at checkout, including:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay (where available)
Google Pay (where available)
Shop Pay (where available)

The payment methods displayed during checkout may vary depending on your location.

Payment Security

Your security is our priority.

All payments are processed through trusted third-party payment providers using industry-standard SSL encryption and secure payment technology.

Elorey does not store or have access to your complete credit or debit card information.

Payment Authorization

When you place an order:

Your payment method will be authorized.
Payment must be successfully approved before your order is processed.
If authorization fails, your order cannot be completed.

Please ensure that your billing information is accurate and that sufficient funds are available before placing an order.

Order Confirmation

Once your payment has been successfully received, you will receive an order confirmation email containing:

Your order number
Order summary
Billing information
Shipping details (if applicable)

If you do not receive your confirmation email, please check your spam or junk folder or contact us for assistance.

Currency

All prices displayed on our website are charged in the currency shown during checkout.

If your bank uses a different currency, your financial institution may apply exchange rates or additional conversion fees. These charges are determined by your bank and are not controlled by Elorey.

Taxes and Duties

Applicable taxes will be calculated during checkout where required.

For international orders, customers are responsible for any customs duties, import taxes, VAT, GST, or other government fees imposed by their country. These charges are not included in the product price unless otherwise stated.

Payment Verification

To protect our customers and prevent fraudulent activity, Elorey reserves the right to verify payment information before processing an order.

If additional verification is required, our customer support team may contact you before your order is shipped.

Failed or Declined Payments

A payment may be declined for several reasons, including:

Incorrect payment details
Insufficient funds
Expired payment card
Bank security restrictions
Suspected fraudulent activity

If your payment is declined, please verify your payment information or contact your bank before attempting your purchase again.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once approved, refunds are generally processed within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Please refer to our Return & Refund Policy for complete refund details.

Fraud Prevention

For your protection, Elorey reserves the right to cancel or refuse any order suspected of fraudulent activity, unauthorized transactions, or violations of our Terms & Conditions.

If an order is canceled for security reasons, any authorized payment will be refunded according to your payment provider's processing times.